I fell in love with the place as soon as I arrived in the city of Pristina, the capital city of Kosovo. Populated largely by Albanians with approx 200,000 residents, an airport only 20 minutes away from the city centre, several inches of freezing snow in the winter, but +30c degree heat in the summer.
A city with an interesting history from war time to modern art and culture. The capital city at least it can be said is filled with wonderfully attentive people, everyone is happy to show you around, get to know you and most of all show a respect like non other.
With all this said – the question remains “why outsource to Kosovo?”
When I refer to outsourcing – I’m talking about (ITO) outsourcing IT operations and business processes (BPO). The reason this is an ideal opportunity to do so is because of the influence both the US and UK have had on this country.
Almost every citizen in the work force now is mid 20s, speaks and writes fluent English, often with an American accent and being in the GMT+1 time zone makes for a perfect staff augementation scenario. Only a 3 hour flight from London means regular visits to the office is simple to remain engaged with a team over there and labour costs are found to be significantly lower than that of main land Europe and the USA.
In addition to this – because of the number of young people in employment and the political involvement from the UK & USA – the country of Kosovo has a heavy focus on education and training meaning that most IT trained employees will have certifications that would cost a large sum of money elsewhere already achieved and will hold in education typically at least one if not two bachelor degrees in addition to a masters at an early age.
Outsourcing BPO to Kosovo or IT, software development, cyber security staff to Kosovo is something that shouldn’t be ignored.