What it means to offer Global IT Support Services Efficiently

There was a time when IT was something the nerd in the basement looked after and that was about it. In todays world its 24/7 – regardless of if you are a small business or a large corporate.

At Velez – we look after Third Party Maintenance (TPM) for some of the worlds largest organisations.

Within this scope we cover anything from Server and Storage hardware maintenance (think Dell, EMC) to Networking and infrastructure (Cisco, etc) and everything in-between. Our teams can be found the world over doing Desktop and Network support, projects and installations through to high end WiFi surveys for the Fortune500.

All the while, ensuring our operations centre which runs 24/7 keeps our engineers and staff on track and within our agreed SLAs with the client.

Our global operations centre support desk runs 24x7x4 – and can offer parts and engineer to site within 4 hours in most locations.

Naturally our primary locations are where we are ourselves physically present and have our own offices in addition to offering global support with our engineering staff world wide waiting to assist in UK, EMEA, LATAM and APAC.