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Sean Price - A life rebooted Posts

Global IT & Breakfix Services

“Its all too common place in our industry to believe that doing global support is easy, that as long as you have a laptop, phone and a phone number you can deliver fast, efficient and reliable service. The truth is it takes decades of knowledge surrounding systems, vendors, country specific regulations and how to best serve the customer in those locations.”

Read more about our global break fix service offerings https://www.velezmanagedservices.com/having-the-global-fortitude-to-service-break-fix-24-7-365/

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What it means to offer Global IT Support Services Efficiently

There was a time when IT was something the nerd in the basement looked after and that was about it. In todays world its 24/7 – regardless of if you are a small business or a large corporate.

At Velez – we look after Third Party Maintenance (TPM) for some of the worlds largest organisations.

Within this scope we cover anything from Server and Storage hardware maintenance (think Dell, EMC) to Networking and infrastructure (Cisco, etc) and everything in-between. Our teams can be found the world over doing Desktop and Network support, projects and installations through to high end WiFi surveys for the Fortune500.

All the while, ensuring our operations centre which runs 24/7 keeps our engineers and staff on track and within our agreed SLAs with the client.

Our global operations centre support desk runs 24x7x4 – and can offer parts and engineer to site within 4 hours in most locations.

Naturally our primary locations are where we are ourselves physically present and have our own offices in addition to offering global support with our engineering staff world wide waiting to assist in UK, EMEA, LATAM and APAC.

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Velez (Kosovo) Managing Director – Albion Sutaj

Back when we explored options around launching our company into South Eastern Europe – it became glaringly obvious we should do so in Kosovo.

Why so? Outsourcing in Kosovo is prime right now, its a location that I had great experience and admiration for particularly after having seen first hand the level of skills that was on offer.

One thing that we were very keen to establish was a real local presence, not to have some British company ‘lord over’ how the business ran out in Kosovo. So we put in place Albion Sutaj as Managing Director of our Kosovo operations.

I had met Albion when he was working on some AT&T/Tech Mahindra projects back in 2018 at Kosbit and it was clear to me that he was a highly skilled, valued and capable individual that needed his next adventure in his career.

I’m a firm believer in where possible keeping operations local, with local people and local culture. One of the primary examples of how we have been expanding in South East Europe and in particular Kosovo was this key hire. Albion works with a fantastic team over in Kosovo for our IT outsourcing and BPO offerings.

With a highly skilled workforce, led by a peer and local businessman such as Albion – we are highly confident our new operational centre in Kosovo will continue to grow and be a great success.

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Really proud of Velez

I never shy away from saying how I feel and to that extent I really wanted to say just how proud I am of what the team at Velez – our IT managed services company has achieved this year so far.

Global Managed IT Services & BPO

Back in January the company was going through a lot of interesting projects. We typically work on a project basis for IT outsourcing, international break fix, on site engineering or data centre smart hands around the world.

I’m really pleased that in recent weeks we have been able to not only appoint a new VP of Sales, create a role for our new VP of Operations but also bring in and promote one of our overseas team into a Managing Director for the Southeastern European branch of our organisation.

Its been an incredible year so far and set to get even better with our recent announcement that we have become not only members but sponsors of the Service Industry Association (SIA) – the leading association for businesses in the IT services sector. I’m also proud to say I’ve joined the board of the SIA which is a great honour.

I’m always impressed by what the team has achieved and continues to do as we head down a very exciting path in 2019 and beyond.

We are of course hiring, from iOS Developers to Service Delivery Managers get in touch and I hope we can continue to find incredible talent all over the world.

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