What it means to offer Global IT Support Services Efficiently

There was a time when IT was something the nerd in the basement looked after and that was about it. In todays world its 24/7 – regardless of if you are a small business or a large corporate.

At Velez – we look after Third Party Maintenance (TPM) for some of the worlds largest organisations.

Within this scope we cover anything from Server and Storage hardware maintenance (think Dell, EMC) to Networking and infrastructure (Cisco, etc) and everything in-between. Our teams can be found the world over doing Desktop and Network support, projects and installations through to high end WiFi surveys for the Fortune500.

All the while, ensuring our operations centre which runs 24/7 keeps our engineers and staff on track and within our agreed SLAs with the client.

Our global operations centre support desk runs 24x7x4 – and can offer parts and engineer to site within 4 hours in most locations.

Naturally our primary locations are where we are ourselves physically present and have our own offices in addition to offering global support with our engineering staff world wide waiting to assist in UK, EMEA, LATAM and APAC.

Velez (Kosovo) Managing Director – Albion Sutaj

Back when we explored options around launching our company into South Eastern Europe – it became glaringly obvious we should do so in Kosovo.

Why so? Outsourcing in Kosovo is prime right now, its a location that I had great experience and admiration for particularly after having seen first hand the level of skills that was on offer.

One thing that we were very keen to establish was a real local presence, not to have some British company ‘lord over’ how the business ran out in Kosovo. So we put in place Albion Sutaj as Managing Director of our Kosovo operations.

I had met Albion when he was working on some AT&T/Tech Mahindra projects back in 2018 at Kosbit and it was clear to me that he was a highly skilled, valued and capable individual that needed his next adventure in his career.

I’m a firm believer in where possible keeping operations local, with local people and local culture. One of the primary examples of how we have been expanding in South East Europe and in particular Kosovo was this key hire. Albion works with a fantastic team over in Kosovo for our IT outsourcing and BPO offerings.

With a highly skilled workforce, led by a peer and local businessman such as Albion – we are highly confident our new operational centre in Kosovo will continue to grow and be a great success.

Really proud of Velez

I never shy away from saying how I feel and to that extent I really wanted to say just how proud I am of what the team at Velez – our IT managed services company has achieved this year so far.

Global Managed IT Services & BPO

Back in January the company was going through a lot of interesting projects. We typically work on a project basis for IT outsourcing, international break fix, on site engineering or data centre smart hands around the world.

I’m really pleased that in recent weeks we have been able to not only appoint a new VP of Sales, create a role for our new VP of Operations but also bring in and promote one of our overseas team into a Managing Director for the Southeastern European branch of our organisation.

Its been an incredible year so far and set to get even better with our recent announcement that we have become not only members but sponsors of the Service Industry Association (SIA) – the leading association for businesses in the IT services sector. I’m also proud to say I’ve joined the board of the SIA which is a great honour.

I’m always impressed by what the team has achieved and continues to do as we head down a very exciting path in 2019 and beyond.

We are of course hiring, from iOS Developers to Service Delivery Managers get in touch and I hope we can continue to find incredible talent all over the world.

Super George needs your help

Recently Nick Tooley and I sat down for one of our regular catch ups and having done a fair bit of charitable works via Nick in the past he brought to my attention the story of Super George and the immense success to date that has been achieved in raising over £15,000 for Nottingham QMC hospital. 

Admit we are beginning to accept defeat… 

I read the above which is in relation to The Star Ball that is being organised for June 8th at Derbyshire County Cricket Club all in aid of Super George’s Army Fundraising Appeal.

I’m reaching out to anyone in my network who are willing to help donate money or even more importantly services. 

A photographer who can print on site, a photo booth (that would be a bonus!), someone to provide fizz for the drinks reception, plus a florist to provide up to 35 centre pieces that we can sell on the night. Finally we need AMAZING Auction and Raffle prizes. 

I really hope that not only do they achieve on the night (or before hand) the goal of £25,000 raise (£15k so far!) but the families who go through any difficult times particularly as George and his family have will receive the incredible care, support and assistance they need to deal with such difficult times.

PLEASE – if you want to read the full story and I suggest you do – see this post on Facebook – whether you have children or not this will move you. 

Admit we are beginning to accept defeat – we need help organising The Star Ball – anyone with a bit of time to help?…

Posted by Super George’s Army – Fundraising Appeal on Monday, 1 April 2019

https://www.justgiving.com/teams/supergeorgearmy