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Category: General

Break Fix Maintenance Matters

In a world where a select few break fix maintenance companies are moving more towards managed services and recurring revenue models in order to increase declining sales in other areas, it is important to remember the value of break fix maintenance as a business model itself.

Whilst managed services and monthly recurring revenues are great for the IT support business itself, often times they can leave a sour taste in the mouth of the client. Naturally this depends on the client, infrastructure, project or reason behind going down the route of managed services vs break fix maintenance but overall there are pros and cons to both solutions.

A breakfix maintenance contract is still used in many instances today for enterprise and data Center environments but a managed service contract will typically allow for more predictable costs and better alignment between the client and the support provider.

The breakfix maintenance model has typically been a source of stress and poor client relationships with complicated billing and largely Unpredictable revenue.

Done well breakfix maintenance is still a workable model for many and something that at Velez we continue to offer where necessary. It can be much more flexible in the approach and with our mix of technology And integrated platforms we can consolidate and optimise billing and improve service delivery all whilst keeping great client relationships.

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The Curve

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Pandemic driven growth

Whilst many businesses have and continue to suffer greatly due to the pandemic, many have been shut completely as a result of such. It is easy to look at this situation as complete disaster.

There are however some businesses experiencing the opposite situation and may have seen a growth spurt as a result of this global situation. Businesses across delivery and e-commerce have largely seen increases in business along with online tutoring and education, remote work and tech infrastructure such as SaaS and PasS.

Recently I was featured once again on the Benjamin Brain podcast ‘The Truth About Business’ in a special round table episode that focused on how businesses are coping during this period of uncertainty.

Joined by the founder of HUUB, Think3, Future Cloud and others in this roundtable – take time to watch below and see if any of this resonates with how you are seeing things.

Event driven growth scenarios are not uncommon, whether a pandemic and certain industries pick up, a natural disaster and a specific product gets popular, a competitor struggles and shuts down and you end up with new business – these things occur.

Its important to stick to what your baseline of pre-pandemic business was in the first place, what is it you are the best at, what is your team world class at delivering. Some of the new found customers will stay, others may not, if you have experienced growth during this down turn – don’t take that for granted. If your business isn’t up to delivering the experience the customer needs they will go elsewhere as soon as another viable option appears.

Keep strong, keep safe, keep moving forward.

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Invest in Kosovo

Taken from a recent interview:

British businessman, Sean Price, opened Velez Managed Services (Kosovo) branch last year, which focuses on information technology and in a statement for the portal “FrontOnline ‘, talks about what pushed him to invest in Kosovo.

“I had spent some time advising a startup in Kosovo on how to grow internationally, the business I was advising had financial problems and given my background in previously running a successful business, I decided it was time to start a new company and have a base in Prishtina and build something sustainable for the people”.

Price talks about Kosovo as ‘a hidden gem’ and calls for more sustainable investment in the region.

“It’s a hidden gem for sure, as with most developing countries, there are areas that still need investment and work to be done. However Kosovo is a place full of intelligent and hardworking people with a drive to succeed. There are some beautiful spots to visit like the rivers and mountains throughout the region. But above all, it is a place where people can grow personally, professionally and financially with the help of investment from international businesses like ourselves”

Velez Managed Services currently a large office in Prishtina and that has several positions open for hiring additional staff in several key positions, Price told FrontOnline that he is very proud by the work they do and the talent Kosovo has to offer.

“The people really are extraordinary. We have employed many people from different parts of Kosovo, currently we have open several positions for some key roles in our company, Kosovo has talented people all around there’s no doubt about that”

Price also spoke about the impact that coronavirus could have on the economy, explaining that after the spread of this pandemic all over the world many workers will lose their jobs and that many businesses are closing.

“Coronavirus will have a major impact on the economy all over the world, many workers will lose their jobs, as large enterprises suffer with a lack of revenue and both small and medium sized businesses are being forced to close” added Price.

The British businessman says that in order to ensure the safety of workers in all of their offices including Kosovo, all employees were sent to work from home before the pandemic took hold and will not return until it is deemed safe to do so.

The company “Velez Managed Services”, currently operates offices in UK, Kosovo and most recently USA.

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