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Category: General

CRN Rising Star Award 2020

I’m incredibly proud to see Velez Managed Services up for this years CRN Rising Star award as a finalist in what proves to be a very unusual ‘awards season’ as far as most years go.

It’s been fantastic to have seen both the company and a number of key individuals up for a number of awards recently from CSR award winners, to women in tech, sales and support/service delivery.

From data centres, to third party hardware maintenance and break fix for enterprise customers – theres

CRN Rising Star Award Finalist
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Break Fix Maintenance Matters

In a world where a select few break fix maintenance companies are moving more towards managed services and recurring revenue models in order to increase declining sales in other areas, it is important to remember the value of break fix maintenance as a business model itself.

Whilst managed services and monthly recurring revenues are great for the IT support business itself, often times they can leave a sour taste in the mouth of the client. Naturally this depends on the client, infrastructure, project or reason behind going down the route of managed services vs break fix maintenance but overall there are pros and cons to both solutions.

A breakfix maintenance contract is still used in many instances today for enterprise and data Center environments but a managed service contract will typically allow for more predictable costs and better alignment between the client and the support provider.

The breakfix maintenance model has typically been a source of stress and poor client relationships with complicated billing and largely Unpredictable revenue.

Done well breakfix maintenance is still a workable model for many and something that at Velez we continue to offer where necessary. It can be much more flexible in the approach and with our mix of technology And integrated platforms we can consolidate and optimise billing and improve service delivery all whilst keeping great client relationships.

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The Curve

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Pandemic driven growth

Whilst many businesses have and continue to suffer greatly due to the pandemic, many have been shut completely as a result of such. It is easy to look at this situation as complete disaster.

There are however some businesses experiencing the opposite situation and may have seen a growth spurt as a result of this global situation. Businesses across delivery and e-commerce have largely seen increases in business along with online tutoring and education, remote work and tech infrastructure such as SaaS and PasS.

Recently I was featured once again on the Benjamin Brain podcast ‘The Truth About Business’ in a special round table episode that focused on how businesses are coping during this period of uncertainty.

Joined by the founder of HUUB, Think3, Future Cloud and others in this roundtable – take time to watch below and see if any of this resonates with how you are seeing things.

Event driven growth scenarios are not uncommon, whether a pandemic and certain industries pick up, a natural disaster and a specific product gets popular, a competitor struggles and shuts down and you end up with new business – these things occur.

Its important to stick to what your baseline of pre-pandemic business was in the first place, what is it you are the best at, what is your team world class at delivering. Some of the new found customers will stay, others may not, if you have experienced growth during this down turn – don’t take that for granted. If your business isn’t up to delivering the experience the customer needs they will go elsewhere as soon as another viable option appears.

Keep strong, keep safe, keep moving forward.

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