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Month: May 2019

Modern Day CEO

I remember reading an article titled “A Chief Executive Whose Office Is Wherever She Happens to Be” and it was touted almost as something to be impressed by. But in reality, whether you are a CEO or many other position in modern day business are we not all ‘somewhat’ remote workers now?

A smartphone, a laptop and other devices allow Deborah Schwarz of the LAC Group to get her work done while she’s on the move.

NYTimes Article

Whether we like it or not in this digital world we live in – many of us are remote workers or at least in part. Between iPhones with email, Whatsapp group texting and Slack we can be “on” 24/7 almost.

Whilst this may not be great for our mental or physical health and should be self-regulated to an extent. It did cause me to sit back and think for a few minutes on what exactly does a modern day CEO ‘office’ look like.

Perhaps gone are the days of the corner office in the build shiny glass buildings – but certainly I would suggest any CEO who has an actual office will have a dedicated setup perhaps – a set space where they can spend most of their work time.

In my case for example I’ve always liked to have an identical setup in my home office as to my ‘real’ office. Whether that is a full desktop (iMac) setup at each location or a docking situation to setup a laptop in – either works.

Being paperless helps – greatly – as a tech company ourselves we do our best to be as much ‘in the cloud’ and paperless as we can get away with. Relying on cloud technology shouldn’t be thought of as the only solution out there but certainly works for us and as a CEO who travels a lot – having devices that sync effortlessly to the cloud is crucial for ongoing productivity.

Having those systems and processes in place – and I refer to not only cloud systems but those processes that having great people in the business creates. Knowing who does what, how and where with ease and transparency means that every person in the business from the engineer to the CEO can operate at their best capacity at all times.

At Velez – our aim is to provide incredible customer service through our service delivery excellence methodologies and something that we continue to invest in consistently. Focusing on our customers as much as we focus on ourselves internally.

As with any organisation that have multiple offices globally, I don’t believe a video call once a week/month will suffice. You cannot expect employees in another office to feel as integrated with the company culture as those who are in the same office as you daily. So whilst we do regular video calls, I also spend a lot of time on flights visiting teams in various locations but also visiting our clients and having regular face to face meetings around the world.

The modern day CEO spends a lot of time not only in meetings, but writing, communication after all is key and with offices around the globe both the vision and mission of the company needs to be kept on a larger scale. We almost celebrate ‘remote working’ now a days as if it never happened before – but many of the worlds organisations have been remote working for years we just never classed it as such.

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Global IT & Breakfix Services

“Its all too common place in our industry to believe that doing global support is easy, that as long as you have a laptop, phone and a phone number you can deliver fast, efficient and reliable service. The truth is it takes decades of knowledge surrounding systems, vendors, country specific regulations and how to best serve the customer in those locations.”

Read more about our global break fix service offerings

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What it means to offer Global IT Support Services Efficiently

There was a time when IT was something the nerd in the basement looked after and that was about it. In todays world its 24/7 – regardless of if you are a small business or a large corporate.

At Velez – we look after Third Party Maintenance (TPM) for some of the worlds largest organisations.

Within this scope we cover anything from Server and Storage hardware maintenance (think Dell, EMC) to Networking and infrastructure (Cisco, etc) and everything in-between. Our teams can be found the world over doing Desktop and Network support, projects and installations through to high end WiFi surveys for the Fortune500.

All the while, ensuring our operations centre which runs 24/7 keeps our engineers and staff on track and within our agreed SLAs with the client.

Our global operations centre support desk runs 24x7x4 – and can offer parts and engineer to site within 4 hours in most locations.

Naturally our primary locations are where we are ourselves physically present and have our own offices in addition to offering global support with our engineering staff world wide waiting to assist in UK, EMEA, LATAM and APAC.

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Velez (Kosovo) Managing Director – Albion Sutaj

Back when we explored options around launching our company into South Eastern Europe – it became glaringly obvious we should do so in Kosovo.

Why so? Outsourcing in Kosovo is prime right now, its a location that I had great experience and admiration for particularly after having seen first hand the level of skills that was on offer.

One thing that we were very keen to establish was a real local presence, not to have some British company ‘lord over’ how the business ran out in Kosovo. So we put in place Albion Sutaj as Managing Director of our Kosovo operations.

I had met Albion when he was working on some AT&T/Tech Mahindra projects back in 2018 at Kosbit and it was clear to me that he was a highly skilled, valued and capable individual that needed his next adventure in his career.

I’m a firm believer in where possible keeping operations local, with local people and local culture. One of the primary examples of how we have been expanding in South East Europe and in particular Kosovo was this key hire. Albion works with a fantastic team over in Kosovo for our IT outsourcing and BPO offerings.

With a highly skilled workforce, led by a peer and local businessman such as Albion – we are highly confident our new operational centre in Kosovo will continue to grow and be a great success.

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