I fell in love with the place as soon as I arrived in the city of Pristina, the capital city of Kosovo. Populated largely by Albanians with approx 200,000 residents, an airport only 20 minutes away from the city centre, several inches of freezing snow in the winter, but +30c degree heat in the summer.
A city with an interesting history from war time to modern art and culture. The capital city at least it can be said is filled with wonderfully attentive people, everyone is happy to show you around, get to know you and most of all show a respect like non other.
With all this said – the question remains “why outsource to Kosovo?”
When I refer to outsourcing – I’m talking about (ITO) outsourcing IT operations and business processes (BPO). The reason this is an ideal opportunity to do so is because of the influence both the US and UK have had on this country.
Almost every citizen in the work force now is mid 20s, speaks and writes fluent English, often with an American accent and being in the GMT+1 time zone makes for a perfect staff augementation scenario. Only a 3 hour flight from London means regular visits to the office is simple to remain engaged with a team over there and labour costs are found to be significantly lower than that of main land Europe and the USA.
In addition to this – because of the number of young people in employment and the political involvement from the UK & USA – the country of Kosovo has a heavy focus on education and training meaning that most IT trained employees will have certifications that would cost a large sum of money elsewhere already achieved and will hold in education typically at least one if not two bachelor degrees in addition to a masters at an early age.
Outsourcing BPO to Kosovo or IT, software development, cyber security staff to Kosovo is something that shouldn’t be ignored.
When we think of Global IT and Infrastructure, we often think large scale data centres, technology bound for maintenance on a regular basis or just racks of servers and storage that sit blinking away.
When I found Alex Hibbert blog post on Satellite phones and Wifi solutions in a global environment it really hit home because we think in such niche situations more often than not.
Having working technology in the most remote environments, isn’t considering “our IBM server is down in Mexico” its more a case of when you are really remote and in severe weather conditions – can you operate, can you communicate and most of all can you survive!
Hibbert goes on to talk about the Iridium Go mobile satellite Wifi terminal and summarises nicely his thoughts in the article.
Things are on the move in the satellite tech world, from reliable basic comms to tracking, and in particular in the quality of media we can beam back. GTC have been keeping me in the loop with what to expect next and are on hand to problem-solve when the need arises – a vital human resource with technology that both benefits, and suffers, from being on the cutting edge.”
London, United Kingdom – Kosbit LLC, a global IT solutions leader specialising in business processes and managed outsourcing services, announced today that they have appointed Sean Price as Chief Technology Officer (CTO).
Sean brings a proven track record of accomplishment, with over a decade of leadership experience with start-ups and large enterprise teams in designing and delivering new services and products across a wide range of industries. He joins Kosbit from a UK based IT services provider, where he was Sales Director for IT Support and Delivery with a global reach. Prior to this, he held several senior technology and sales roles in the UK.
Sean will be responsible for setting the company’s technical vision and leading all aspects of customer technology and business development processes in a way that supports short and long-term business objectives. In a global role, Sean will lead a team of technical engineers in developing standards and practices in alignment with our capabilities and strategic goals. Sean will bring a broad and deep technical skillset, with the ability to provide strategic direction and leadership.
Sean will manage the global IT solutions division, which is recognised as a top service provider in five categories, including Size and Growth, Customer References, Awards and Certifications, Programs for Innovation and Corporate Social Responsibility by the International Association for Outsourcing Professionals (IAOP®). IAOP also recognised Kosbit as one of the world’s best outsourcing providers. Kosbit is a global vendor for organisations such as AT&T, and as the new CTO, Sean will continue the current trend by growing technical talent, coaching, supporting and guiding top technical talent.
“I am very proud to be joining Kosbit at such an exciting time of growth and as an established leader in the outsourcing industry. It has a reputation for providing impeccable customer service, which in the modern day digital era I’m a true believer is one of the most impactful skills an organisation can have. The work ethic, multi-vendor skillset and degree of trust the team demonstrates on a daily basis has been praised by their clients across the globe, and I am excited to embark on this journey and working to further develop the global vision and values that Kosbit are so well known for.”
“stated the goal of the company is to be the premier Global IT Solution provider and to do this, we have established a culture that supports our people so they can provide exceptional service to our clients. We are very pleased to have Sean join our global vision and lead this crucial division of our organisation as Kosbit continues to grow and expand globally.”