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Month: August 2018

Why outsource to Kosovo?

I fell in love with the place as soon as I arrived in the city of Pristina, the capital city of Kosovo. Populated largely by Albanians with approx 200,000 residents, an airport only 20 minutes away from the city centre, several inches of freezing snow in the winter, but +30c degree heat in the summer.

A city with an interesting history from war time to modern art and culture. The capital city at least it can be said is filled with wonderfully attentive people, everyone is happy to show you around, get to know you and most of all show a respect like non other.

With all this said – the question remains “why outsource to Kosovo?”

When I refer to outsourcing – I’m talking about (ITO) outsourcing IT operations and business processes (BPO). The reason this is an ideal opportunity to do so is because of the influence both the US and UK have had on this country.

Almost every citizen in the work force now is mid 20s, speaks and writes fluent English, often with an American accent and being in the GMT+1 time zone makes for a perfect staff augementation scenario. Only a 3 hour flight from London means regular visits to the office is simple to remain engaged with a team over there and labour costs are found to be significantly lower than that of main land Europe and the USA.

In addition to this – because of the number of young people in employment and the political involvement from the UK & USA – the country of Kosovo has a heavy focus on education and training meaning that most IT trained employees will have certifications that would cost a large sum of money elsewhere already achieved and will hold in education typically at least one if not two bachelor degrees in addition to a masters at an early age.

Outsourcing BPO to Kosovo or IT, software development, cyber security staff to Kosovo is something that shouldn’t be ignored.

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Hibbert & Global IT

When we think of Global IT and Infrastructure, we often think large scale data centres, technology bound for maintenance on a regular basis or just racks of servers and storage that sit blinking away.

When I found Alex Hibbert blog post on Satellite phones and Wifi solutions in a global environment it really hit home because we think in such niche situations more often than not.

Having working technology in the most remote environments, isn’t considering “our IBM server is down in Mexico” its more a case of when you are really remote and in severe weather conditions – can you operate, can you communicate and most of all can you survive!

Hibbert goes on to talk about the Iridium Go mobile satellite Wifi terminal and summarises nicely his thoughts in the article.

Things are on the move in the satellite tech world, from reliable basic comms to tracking, and in particular in the quality of media we can beam back. GTC have been keeping me in the loop with what to expect next and are on hand to problem-solve when the need arises – a vital human resource with technology that both benefits, and suffers, from being on the cutting edge.”

Global technology has come along way in the past decade or so and I highly recommend if you are into adventures, technology or just curious about where things are in this niche part of technology you take a good read of the original article which can be found on Alex Hibbert website:

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